Last Updated: 24th November 2024

Welcome to OneStopDeco! By accessing or using our website (www.onestopdeco.com) and services, you agree to be bound by the following terms and conditions. Please read these terms carefully before making any purchase or using the site.

1. General Information

1.1 Operator: The website is operated by OneStopDeco, located at Chennai.
1.2 Eligibility: By using our services, you confirm that you are at least 18 years old or have the consent of a legal guardian.

2. Products and Services

2.1 Descriptions: We strive to ensure that all product descriptions, images, and pricing are accurate. However, slight variations may occur due to screen differences or production changes.
2.2 Availability: Product availability is subject to change without notice. We reserve the right to discontinue any product at our discretion.
2.3 Custom Orders: Custom or personalized items are non-refundable unless they arrive damaged or defective.

3. Orders and Payments

3.1 Order Confirmation: After placing an order, you will receive an email confirmation. This does not guarantee product availability until payment is processed.
3.2 Payment Methods: We accept Credit/Debit Cards, UPI, Net Banking.
3.3 Pricing: All prices are displayed in Indian Rupees (INR) and are inclusive/exclusive of applicable taxes, as specified.

4. Cancellation Terms

4.1 Order Cancellation by Customer: Customers may cancel their order before it has been dispatched. Once the order has been dispatched, cancellation will no longer be possible.

4.1.1 -To cancel an order, please contact our customer support team. A confirmation of cancellation will be provided once the request is processed. Customer support team number:- +91 9766144219.

4.2 Order Cancellation by the Company:
We reserve the right to cancel any order under the following circumstances:
4.2.1 The product is out of stock.
4.2.2 Issues with payment verification.
4.2.3 Incorrect pricing or product information due to a technical error.
4.2.4 Suspected fraudulent activity.
4.2.5 In such cases, customers will be notified promptly, and any payments made will be refunded.

4.3 Non-Cancellable Items:
4.3.1 Certain items may not be eligible for cancellation due to their nature (e.g., custom-made, personalized, or perishable goods). Specific details will be mentioned on the product page.
Cancellation Post-Dispatch:
4.3.2 If an order has already been dispatched, cancellation will not be allowed. However, customers may initiate a return or exchange request once they receive the product, subject to our return policy.
For more information, refer to our Return and Refund Policy.
Refunds for Cancelled Orders:
For successfully cancelled orders, refunds will be processed to the original payment method within [X business days].
Any applicable deductions (e.g., payment gateway charges) will be informed during the refund process.

4.4 Contact for Cancellations:
4.4.1 For assistance with cancellations, please reach out to our support team at [Contact Email/Phone Number]. Ensure to provide your order ID for quick resolution.
4.4.1 By placing an order, you agree to these terms. For further clarification, please contact our support team.

5. Shipping and Delivery

5.1 Shipping Policy: Delivery timelines are estimates and may vary due to external factors. You can expect delivery within 7 to 14 days of purchase.
5.2 Address Accuracy: Ensure all shipping details are accurate. We are not responsible for delays caused by incorrect addresses.
5.3 International Shipping: We do not ship internationally as of now.

6. Returns and Refunds

6.1 Return Policy: Returns are accepted within 14 days of delivery for eligible products. Items must be unused, in original packaging, and include proof of purchase.
6.2 Non-Returnable Items: Customized products, sale items, and gift cards are not eligible for return.
6.3 Refunds: Refunds will be processed to the original payment method within 7 working days.
6.4 Damaged or Defective Products: Contact us within 14 days of receiving a damaged or defective item for a replacement or refund.

7. User Responsibilities

7.1 Account Security: You are responsible for maintaining the confidentiality of your account details.
7.2 Prohibited Use: You may not use the site for illegal activities, infringe on intellectual property rights, or distribute harmful content.

8. Intellectual Property

All content, including images, text, logos, and designs, are the property of OneStopDeco and are protected by copyright and trademark laws. Unauthorized use is prohibited.

9. Liability Limitations

We are not liable for:

Any indirect, incidental, or consequential damages arising from the use of our website or products.

Delays or failures due to external factors beyond our control, such as natural disasters or carrier issues.

10. Governing Law

These terms are governed by the laws of India. Any disputes will be resolved exclusively in the courts of Chennai, TamilNadu, India.

11. Changes to Terms

We reserve the right to update these terms at any time. Changes will be effective immediately upon posting.

12. Contact Us

If you have any questions about these Terms and Conditions, contact us at:

Email: customersupport@onestopdeco.com

Phone: +91-9766144219

Address: OneStopDeco, Innov8 Millenia 2nd Floor RMZ Millenia Business Park Campus 1A Perungudi, Chennai, TN, 600096